[Solved] Ares Casino new Novoline Casino

Hello!

Thanks for the help here! But unfortunately nothing has arrived on my account!

hello steiner,

What payment method did you use, by bank transfer to an account or an ewallet. Is everything else OK so far?

Hello

By transfer to account!

hello steiner,

I'm still waiting for precise information, in general the following applies in the casino:

Withdrawals via bank transfer 2-5 business days.

If I assume Monday, since we were only able to solve your problem on Friday evening, there is still 1 day left until the 5 working days are completed.

But I'll get back to you as soon as I have more information 🙂

Hello!

Just nothing !!! No payment, no more answer from the support!

Always new excuses, etc... If you apply for a payout, then it's already, then nothing again, etc...

I have never experienced anything like this at any casino.

sorry

hello steiner,

Unfortunately you write in such sentences that you don't understand a word and I have already informed you by email that the casino needs another screen of the country lock, without the entire IP you cannot release the account again. Even if you have sent it before, it is also necessary the second time, because this account lock is triggered by the system under very specific conditions.

Hello.

I've already done everything (IP address) sent.

But further country lock! I requested the payout 14 days ago!

Was also confirmed by ARES-Casino by mail.

Then emails come from support, request the payment, well how if it's the country block?? are !

I'm just trying  with kind help from hereto get my win!

I'm just a bit angry!

Thank you

hello steiner,

your account got banned for verification and you sent all your docs etc. Then your account was released again and your payout was processed. The casino then informed me that there were problems with the system recognition and your account was blocked again to clarify this.
Then I told you a few days ago that you would like to send us an up-to-date screen of the country block and the casino also sent you this information. Your IP might be dynamic, hence the new screen to reopen your account.
But if you answer me that you have already done all this, talk about making a chargeback from your credit card in other forums and also don't really help in any other way, how am I supposed to help you anymore.

All of this would have been done long ago if you had sent the picture with your IP, your account had been reopened and your payout had gone out.

Money in my account today!

But I've never had such problems at a casino!

Many thanks for the help here !!!

I'm glad that everything is working now.

But I've never had such problems at a casino!

There can always be circumstances where things don't always go the same way. Ares Casino is very new on the market and unfortunately there were some technical difficulties that could be solved.

I'm not impressed by the new online casino either, agree, all games. just keep spinning the reels. you have no control over the game.

Thanks for the tip, according to our latest update, the casino's servers have been adjusted for better performance. I'll be happy to pass it on to the casino though.

Greetings Susana

Hallo,
I would like to know how you found out that Ares Casino has all the licenses especially for the Novomatic/Novoline games and also NetEnt? My research so far has not revealed that Ares Casino is licensed at all. Should Ares Casino hold a license from Curacao, as claimed, for which there is no proof, let alone a license number - then at least the Novoline games would not be licensed in this case.
I would appreciate a clarifying answer.
Where it says Novoline, it doesn't mean it's Novoline... 😉

Hello heinalex,
First of all, welcome to our Novoline website. I'll try to answer all questions as best and as possible.

Ares Casino is the sister product of 77 Jackpot Casino and has only been on the market for a few months. The casino from Curacao has a license, just like the big sister casino. However, with every online casino operator there is always the problem that licenses were purchased but are only really visible months later. Which is still the case here. Once the Curacao listings are in place, the listing will be here under the same license as the 77 Jackpot http://www.gaminglicences.com/pages/validate.php?lid=8048-R0405780 appear.

Both online casinos are run under the Elitegames platform, which provides games, payment, providers, etc. Similar to EveryMatrix! Elitegames is a white label product and therefore does not need to demand any license from its customers. Through many entanglements and branches, both casinos still offer this.

All games or providers are original and genuine, but on Elitegames' own servers and not the respective product provider, which would be Novomatic Greentube. But that is because you buy licenses on such platforms and not rent them, we have also written more about this in this article, which may be quite interesting. /novoline-spiele-plagiarism-fake-or-but-real-software/

It should also be mentioned that purchased licenses are not necessarily subject to restrictions as is the case with Greentube, which only lets players from all over the world play in its customer casinos. Therefore, such online casinos enjoy significant advantages in the market.
Hope I was able to clarify something. If you have any questions, please contact me at any time.

Greetings Susana

Update:

The performance of the servers of the two casinos Ares and 77 Jackpot has been improved, so there should be no more problems with reel spins.

If you have anything else, always write in here!

Greetings Susana

I'm willing to give it a shot if it's a serious casino